Frequently asked questions: medical treatment
Everything you need to know before travelling to Istanbul for treatment.
Questions & answers
How do I start?
Fill in the free consultation form or message us on WhatsApp. A patient coordinator will reply within 24 hours, ask for any photos or medical reports the doctors need and send you a personal treatment plan.
Is the consultation really free?
Yes. Reviewing your case and preparing a treatment plan and quote is free and does not oblige you to book.
Which hospitals and clinics do you work with?
We work only with certified hospitals and clinics in Istanbul that comply with international health standards. The facility and doctor are named in your treatment plan before you travel.
Will someone speak my language?
Yes. Your coordinator communicates with you in your language, and an interpreter accompanies you on consultation and treatment days.
What is included in my package?
Packages are personalised, but usually include your treatment, hospital stay where needed, hotel accommodation, VIP airport and clinic transfers, interpreter support and follow-up. Your plan lists exactly what is included.
How long do I need to stay in Istanbul?
It depends on the treatment — from 2–3 days for many dental, eye and skin treatments to 7–10 days for cosmetic surgery. Each treatment page shows a typical stay, and your plan confirms it.
Do I need a visa to travel to Turkey?
Many nationalities can enter Turkey visa-free or with an e-visa. Requirements change, so please check the official Republic of Türkiye e-Visa website for your passport before booking flights.
How do I pay?
Payment terms are written on your treatment plan. Usually a deposit secures your appointment and the balance is paid at the clinic. We never ask you to pay through unofficial channels.
What happens after I go home?
You receive written aftercare instructions, and your coordinator stays in touch to arrange remote check-ins with your doctor and answer questions during recovery.
Is my medical information kept private?
Yes. Your information is shared only with the doctors and facilities involved in your treatment, as explained in our Privacy & Personal Data Notice.
The information on this page is for general guidance and does not replace a medical consultation. Suitability, technique, length of stay and recovery times are confirmed by your doctor after reviewing your medical history.
Get your free, personal treatment plan
Tell us which treatment you are considering. Our doctors review your case and a patient coordinator replies within 24 hours — in your language and with no obligation.
- Personal treatment plan and quote from the doctor
- Hotel, VIP transfers and interpreter arranged for you
- One coordinator from your first message to aftercare