GDPR policy

Who we are

SkyUp Health ("we", "us") is the data controller for personal data collected through this website. Address: Halaskargazi Mah. Vali Konağı Cad. Konak Apt. No: 67/3, Şişli, İstanbul, Türkiye. Phone: +90 540 244 0212.

What data we collect

• Identity and contact details: name, email address, phone number, country
• Information about the treatment you are interested in, your preferred travel date and anything you write in your message — which may include health information
• The page from which you contacted us and, if present, the advertising campaign that brought you to our site
• The date and time you gave consent and the version of the consent text

Why we use it

• To answer your enquiry and prepare a treatment plan with our partner doctors
• To organise your appointments, accommodation and transfers if you decide to travel
• To stay in touch about your aftercare

Legal basis

We process health information only with your explicit consent, which you give by ticking the consent box on our forms. Other contact data is processed to take steps at your request before entering into a contract.

Who we share it with

Only with the hospitals, clinics and doctors involved in your treatment and, where needed, with hotels and transfer providers to organise your stay. We do not sell your data or use it for third-party advertising.

How long we keep it

Enquiries that do not lead to treatment are deleted or anonymised after 24 months. Records related to treatment are kept for as long as required by law.

Your rights

Under the GDPR and the Turkish Personal Data Protection Law (KVKK No. 6698) you may request access to, correction or deletion of your data, restrict or object to processing, request data portability and withdraw your consent at any time. To exercise your rights, contact us using the details above.

Security

Your data is transmitted over an encrypted connection and is accessible only to authorised SkyUp Health staff who need it to coordinate your treatment.